This page answers the questions buyers ask most often about how Good Seats works. For anything about a specific order, such as delivery status or a change of plans, contact the customer service team listed in your order confirmation, because only that team can see your order.
Who sells the tickets
Good Seats is an independent ticket marketplace. Most tickets listed here are resale tickets, sold by their original buyers or by professional ticket sellers, so prices can be above or below face value and change with demand. Orders are processed and fulfilled by an established ticketing partner that handles payment, delivery and customer service. Good Seats is not a box office and is not affiliated with any team, league, venue or performer.
The 100% guarantee
Every order is backed by a 100% guarantee, with guaranteed entry, free shipping and no digital transfer fees. The full terms appear at checkout and in your order confirmation, and those terms govern each purchase. Read them before you buy, especially the section on canceled and postponed events.
Delivery and mobile tickets
Most tickets today are mobile tickets delivered through a team, venue or ticketing app, usually by transfer to the email address on your order. Some events still use printed or will-call tickets. The delivery method and the expected delivery date are shown on the listing and in your confirmation. Resale tickets are often delivered closer to the event than primary tickets, which is normal. The guide to how mobile ticket transfer works explains what to expect.
Canceled, postponed and rescheduled events
When an event is postponed or rescheduled, tickets are usually valid for the new date. When an event is canceled, the remedy is set out in the guarantee terms shown at checkout. Watch for an email from the ticketing partner rather than acting on social media rumors, and do not resell or transfer tickets for an affected event until the situation is clear.
Before you buy
- Check the venue guide or seating chart for your venue, so you know what a section number means.
- Read the listing notes for words such as obstructed view, limited view, aisle, or age-restricted.
- Confirm the event date, time and city, since tours often play several nearby venues.
- Look at the total price, including fees, before you confirm. The guide to ticket fees explains how all-in pricing works.
Questions about this website
For corrections to a guide, or anything about this website rather than an order, write to [email protected]. The ticket glossary defines terms such as presale, face value and general admission.